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All programs on this page are
acquired from the Internet and from customers and placed here for your free use,
they are not created by us and therefore, they are not our responsibility.
Please only use any programs on this page at your own risk.
Do not contact us for
help
this is a free service and all the
information you need or we can give, is on this page somewhere.
All the problems you encounter have been made by Epson and we are simply trying to
help here.
Unfortunately, not all models can be reset using this free page, but there are
links to some paid services should you need them, but our new Help pages should
allow most models to be reset.
No responsibility will be taken by The Ink
Store for any problems caused to computer files, programs or printer firmware &
settings as a result of using any of the programs or methods available on this
website. None of the software programs or procedures available here were written
or modified by us in any way and it is not known if any harbour any unforeseen
malicious intentions.
Resetting your Epson printer (FREE)
Modern Epson printers have built in software / firmware that counts the prints that you do and each model has a set
limit that will generate messages, saying something like "your printer requires maintenance"
or "parts inside your printer may be worn". These messages
will continue unless you reset the 'Protection Counter', this period is called the 'Overflow'. Each model also has a set
amount of prints allowed on the Overflow, after which your printer will stop working and lock you out completely
(we call this 'Lock Out'),
usually with two alternating flashing lights on the printer.
All is not lost!
You can unlock it, reset the overflow and reset the protection counter, bringing your printer back to life.
The reason for having to do this according to Epson, is that your Ink Pads are full and need replacing.
I had an Epson C86 printer reset under warranty by an Epson dealer and the ink pads were not replaced.
This means that, all you really need to save your printer is the resetting software.
If you have not already downloaded the program
click
here to download.
How to use the software
Note: this software will not work on certain Epson printer models such as
the RX500, so to manually reset this, click here
It also only works on the older models, so for newer models such as the SX series and R / RX series we are currently
trying to gather resetting software for your specific models. We have some new ones here for the SX410 & SX415
(TX410 & TX415) and R265 / R285 / R360 / RX560, to download and for information, see
below.
Email from a user:
It may help some of your customers
to know that if using Windows 7 and needing to re-set an Epson Stylus Photo
915 you need to set the software to Compatibility mode Windows 7 before
running the installer.
Many thanks for your work in making
this page! It was a great help.
Philip
(see full testimonials below)
Installing and opening the software (
SSC Service Utility ):
Install Software ( ssc service utility ) by double clicking on the 'Set Up' file or 'sscserve.exe' you downloaded (first
unpack / unzip it if required).
When Installed, Click on the [Start Button] on your computer desktop, then click on [Program Files] or [Programs] and
select SSC Service Utility from the list, this will open the program. If you chose to have a desktop shortcut when you
installed the program, click this to start the program.
Click on the [Configuration] tab and select your printer from both the [Installed Printers] and [Printer Models] lists.
Please Note: Some models are listed with an 'x' in the model number, this means that the
'x' can be a variety of numbers, for example, if you had an Epson C44 printer the selection for you would be the one
that looks like this 'C4x'. This is because the selection is the same for the C42, C44 & C46 printers.
Also for R265 users, your printer isn't listed so select the R270 with this version (v4.3) until a newer version is
available, I've been told this works.
Now close the program and it will continue to run in your Task Bar on your computer desktop (Blue bar at the
bottom of your computer screen).
The icon looks like this 
You can now click the right mouse button on the icon in the Task Bar to use the menu you require.
Using the software, tips and advice:
If you require more images and simpler instructions for using this software, click
here for the sscserve information page.
Standard Reset
If your printer is giving warnings that your printer is due maintenance, this usually means that the printer has counted
the prints it has carried out and reached a predefined limit, the only requirement now is to reset the counter which
will then release your printer hardware and start counting your prints from zero once more.
Click the right mouse button on the program icon
and select protection counter like so
Click on 'Reset protection counter' and you'll be asked if you have replaced the ink pad, select Yes or OK, it will then
say counter reset.
If you now select 'Show current value', it should show the counter as 0 (zero). If there are any numbers in the counter
overflow, click on 'clear counter overflow'.
You are now ready to continue printing as normal as if your printer is brand new.
Locked Out
If the printer has passed the maximum prints and you've continued printing throughout the warning, after an 'overflow'
amount of prints, it may lock out completely giving you two flashing lights on your printer which you can't reset
without this software or without pressing a sequence of 
buttons.
If you are completely locked out:
Firstly, you will normally need to reset the 'Counter Overflow' under the menu listing of [Protection Counter].
Now you will need to use the 'Soft Reset' utility on the menu under [Extra]. Wait about 5 minutes for the printer to
reset.
This will reset your printer and stop the lock out.
If both lights are still flashing or there are any other problems see additional
information below and then return here to continue.
Once your printer is unlocked, the 'Protection Counter' will still need to be reset after this under the menu listing of
[Protection Counter].
You will be asked "Has the Ink Pad been replaced / emptied"? Say [Yes] or [OK] to this, it will then say
"counter reset".
You are now ready to continue printing as normal as if your printer is brand new.
If your printer is listed but this procedure didn't work for you, first try switching computer and printer off and
then restarting, still not, then read on or use the links at the top to check other things that can be stopping it.
The Ink Pads
Don't worry about the ink pads themselves as they are on a flat enclosed tray and as the ink is water based, the water
evaporates leaving behind the pigment only, which just means discoloured pads. Liquid ink is only present in the pads
shortly after cleaning. However, if you've had to clean the heads a lot due to prolonged lack of use, there will be
quite a lot of liquid in the pads for a while until it evaporates so don't lean your printer on its side or back for a
few days or a week.
The SSC Service Utility should work with most operating systems, but if not, try
using Compatibility Mode:
You may have to use “Compatibility mode” if you are using Windows Vista or Windows 7 and to do this:
Right click on the 'sscserve' icon (where you downloaded it).
Select [Properties] at the bottom of the list
Select [Compatibility] at the top
now under compatibility mode, tick the box and select Windows XP (service pack 3) for Windows 7
or Windows XP (service pack 2) for Vista and click [Apply] at the bottom right, then [Ok].
Now you can start again from the top.
If there are any further problems.
At this point a variety of events could take place, such as the printer software may have switched to offline, the
printer buffer could be holding unprinted tasks and many other hardware and communication blocks, which may still stop
you continuing with normal use of your printer.
If so, simply just;
[Shut Down] your Computer, [Switch Off] your printer with the power button, [Unplug] your printer
by removing the power lead from the back of your printer, [Wait] at least 2 minutes, [Reinsert] the power
lead into the printer, [Switch On] the printer using the power button, [Start Up] your computer.
The printer should now work as normal, but for printers with LCD displays, still follow any instructions your printer
gives you on the LCD display [Printer Screen].
Printer Online / Offline.
If your computer printer software has switched itself offline, open 'My Computer' or click on the [Start] button, click
on 'Control Panel', click on 'Printers & Faxes', select your printers icon with left mouse button, press right mouse
button on the icon to get a menu, select 'Use printer online'. If this menu choice is not
available, the printer is already online and ready for use. If your printer icon does not have a small black / green
circle with a white tick, it is not set as the default printer, to do this click the left mouse button once on your
printer icon to highlight it, then click the right mouse button to get the menu and select 'Set as Default'. Close all
windows and carry on printing as normal.
Print jobs are still queued
Make sure your printer is switched on and connected to your computer with a USB lead before continuing.
Open 'My Computer' or click on the [Start] button, click on 'Control Panel', click on 'Printers & Faxes', open your
printer queue panel, with left mouse button click twice. This will show any jobs / tasks / errors holding up the
printer. Click on the [Printer] tab then in the list click [Cancel all documents]. Wait until all queued jobs are
cleared from this screen.
This utility also has other features such as separate colour cleaning and deep cleaning. Beware of the deep cleaning,
this is for very bad clogging on the heads through prolonged lack of use and uses nearly half a cartridge of ink from
all colours to clear the blockages.
These
other utilities are only available to some Epson printer models.
You can also carry out your nozzle checks and other normal utility functions using this software. Use it separately to
your normal Epson printer software and close the program from the taskbar once you have finished with the utility.
The program will normally shut off when you shut your computer down and will not run again unless selected from your
programs list.
*Because the software has unknown
features meant for printer engineers, your antivirus program may see it as a threat, just tell it to ignore it.*
Soft Reset:
This sorts out a multitude of problems.
Some printers are designed to stand alone as well as work with a computer, therefore they have 2 different software
programs controlling them, 1 within and 1 from the computer. This can sometimes throw up a continuous problem or
rejection when an error occurs. Control from the computer is always the best form of printer control as there is so much
more you can do with the diversity of the computer as opposed to the set built in software in the printer.
So when a cartridge circuit fails, your printer will recognise this and tell you of a problem. Unfortunately, printers
don't have the extra facility of 'error message clearing' and may keep showing the same error from that point on unless
the printer 'firmware' is reset in some way.
With the service utility, there are extra functions that can be used for full control of your printer, depending on the
model and level of support supplied for that model. One such useful tool is 'Soft Reset', this will reset anything in
the printer 'buffer' (storage area) and the built in software (firmware). This will normally set your printer back to
its default settings.
To find Soft Reset, click the right mouse button on the SSC Service Utility icon which will be running in the blue task
bar at the bottom of your desktop screen, then select 'Extra'. There you'll find 'Soft Reset'.
When you click the left mouse button on the soft reset, it will take a few minutes to reset so the best advice to give
is to go and make a cup of tea once you've selected it and do absolutely nothing to the computer or printer for at least
5 minutes. Make sure the printer is completely silent (not operating) before closing any programs or switching off the
printer.
Now shut down the computer, switch off the printer, unplug the printer for 2 minutes, plug in the printer, switch the
printer on & start up your computer.
Your printer should now be reset completely with all previous tasks, errors and set-ups forgotten by the printer.
Whatever the problem was before resetting the printer, may still need to be put right. Therefore, if your problem was
cartridge error messages persisting, then you'll need to use the normal 'Maintenance' screen on the computer printer
software and use the 'Ink Cartridge Replacement' button and either pretend to change the cartridge if a replacement
cartridge has already been used to replace a failed one that was giving the error by physically removing it and
reinserting it as if you were changing it or actually change the cartridge if you have not already done so.
If error messages continue to appear after changing more than two cartridges of the same colour, then it is very
possible that the printer circuitry controlling that particular colour has malfunctioned and if still under guarantee (1
year standard), should be put in for service or replacement. Remember that Epson dealers will always try to blame the
use of compatible cartridges for any fault with the printer so it may be advisable to buy an Epson brand cartridge of
the same colour as the failing colour port or if you are a confident person, instruct the dealer or store to repair or
replace your printer with the full backing of the law that allows you to use any brand of cartridge manufactured to suit
your printer.
You may be told that using new cartridges made by OTHER companies (compatible to your printer) nullifies your guarantee.
This is not so! Please mention your rights under the Sale of Goods Act and Consumer Protection Directives of the
European Union, which allow the customer to have an electronic / mechanical item repaired or replaced if faulty / not
serviceable respectively, within 1 year of date of purchase, standard.
There is nothing built into a 'compatible' cartridge that can harm your printer and is rarely the cause of a printer
malfunction / breakdown provided that the correct cartridge has been fitted to the correct location in the printer and
all removable items have been removed from the cartridge. e.g. The pull tab tear off strip and spring clip protectors /
wedges.
How to unlock your Epson RX500 printer
If your RX-500 printer has stopped printing and can't be reset, you will usually see either a
steady red light or alternating red and green lights and the printer will not respond. There may also be a message in
your computer status monitor saying "communication error" / "printer requires maintenance".
This is caused by built in software / firmware which counts the amount of prints you've made and stops when the
protection counter reaches a predetermined limit, also giving the message that your ink pad is full. You will be allowed
a certain amount of overflow prints to the protection
counter limit, after which the printer will completely stop.
There is software online that will normally reset most Epson printers that have reached this limit and is used by
Epson Service Engineers called SSC Service Utility (sscserve.exe), however this does not reset the Epson RX-500
protection counter / firmware.
All is not lost, you can manually reset the firmware using the following sequence of
actions:
Close down all Epson programs
Exit all Epson printer programs that may be running in the background or on your task bar.
The quickest way to do this is to press Ctrl, Alt & Del on your keyboard and release, which will open your Windows
Task Manager.
Click on [Processes] and a list of all processes running on your computer will appear, look for any in the list
that say Epson, highlight it and select [End Process]. Carry this out for any Epson programs running.
Now to reset your printer.
Switch off the printer using the power button.
PRESS and HOLD all following printer buttons: Power, Load/Eject,
Stop, B&W, Color and continue
to hold until "Init eeprom" appears on the printer screen, then RELEASE
ALL BUTTONS.
Next press the Color button to clear the protection counter.
Follow any other instructions given by the printer.
Clean your print heads if print is not perfect.
If your print is not perfect, this may be because your printer has not been used for a while and so the fixed print
heads have dried ink on them.
Simply open any document on your computer, click on [File] then [Print]. When your printer properties box opens click on
[Properties] / [Preferences] then click on [Maintenance] / [Utility].
You will need to carry out 3 head cleans with no printing of nozzle check patterns. To do this, click on [Head Clean],
when finished it will ask you to "Print Nozzle Check Pattern". Don't allow this, click [Finish], then select
[Head Clean] again carrying out the same process until you've cleaned the heads three times, then allow it to print the
nozzle check pattern to check your print quality. If improved but not perfect carry out the above process again. If
perfect, continue to use your printer as normal and try to use it at least once per fortnight.
If absolutely no improvement is seen after cleaning the heads 3 times or more, your heads are severely blocked and will
need cleaning solution to resolve this. Please order the appropriate colour cleaning cartridge for
your Epson printer model, these are reusable and can be kept and stored for future use.
If you have trouble following these cleaning instructions, please use our information
page for step by step procedures with pictures.
Cartridge Rejection Problems:
With limited information on any actions you carried out prior to any error messages, I shall try to help you get
your printer running correctly.
My assumption would be that your printer was out of ink on 1 cartridge and you changed a few cartridges at the same
time.
1) This normally confuses the printer software, as it only expected 1 cartridge and will normally still show
empty for those cartridges that were changed and didn't yet need changing.
2) If any one of the cartridge microchips fail when you change more than 1 cartridge (when not required), the
printer will NOT tell you which chip has failed, it will mark them ALL as failed.
Both problems above should be straight forward to sort out.
The solution, is to use your printer maintenance software that is installed on your computer.
If you are using a printer which has a small screen and a [Menu] / [Set Up] button, you can clear your problems in the
same way as below but, by using the printer maintenance software instead of the computer software.
To get to the maintenance screen on the computer:
Open any document such as a letter or a picture, click on [File] then [Print], when the printer properties box opens,
click on [Properties] / [Preferences], then you'll see a [Maintenance] tab on the next screen, click on this and you're
there.
A lot of Epson printers have different maintenance tools and buttons.
The one you need is called something like [Ink Cartridge Replacement].
If you haven't got a button for this, click on [Head Clean] and it will refuse to clean the heads as you have a
cartridge problem or a cartridge needs replacing. Select [Replace] and you will start a 'wizard' in the same way as it
would start for an [Ink Cartridge Replacement] button, which is a step by step program. Read the screens that appear and
keep clicking next as if you were about to change a cartridge, until you have to click [OK] to move the print head to
the 'Change' position.
___________________________________________________________________________________________________________
For problem 1) above:
If you are sure that all the applicable cartridges giving incorrect levels are full cartridges, open the flap that holds
the cartridges down and (one at the time) unclip and lift each cartridge and press them back into place. This will
trigger the software into accepting the (not yet recognised) cartridge/s as new.
Close the flap when finished and carry on with the on-screen step by steps.
While the printer charges the ink nozzles, it will check your microchips on the cartridges.
For problem 2) above:
Open the flap that holds the cartridges down and unclip and lift the left-most cartridge and press it back into place.
This will trigger the software into checking its chip, click OK to charge the nozzles and if this was the failed
cartridge chip, the other cartridges will suddenly become recognised and that cartridge you just re-inserted (if still
showing as failed) is the failed one that needs replacing.
If you still have all cartridges unrecognised or showing failed. Start the wizard again in the same way and re-insert
the next cartridge in sequence. keep doing the whole procedure for all cartridges in sequence only until the software
shows all other cartridges as recognised except the one you just re-inserted, or all cartridges as recognised (if it was
just previously seated badly). Once a specific failed cartridge has been replaced with a new cartridge, all should be
well.
___________________________________________________________________________________________________________
You may now get some messages telling you they are not Epson cartridges and [Yes] / [No] to continue using the
cartridge, obviously click [Yes].
At this point, if there are any failed chips or empty cartridges that need replacing, you will be told to replace those
applicable before the wizard can complete.
For any unrecognised chips, you can do the same process and just remove and refit that cartridge, incase it didn't make
a perfect contact with the printer, this usually sorts that problem out, but if the software still tells you the
cartridge is not recognised or has to be replaced then please replace it.
This is one occasion where it pays to have spare cartridges ready to use.
On fitting all relevant full cartridges, your printer should now show reasonably accurate ink levels and all cartridges
will be accepted and ready for
use.
If you have used some ink from cartridges that are now showing full then further down the line you might find that
you've completely emptied a cartridge before the software thinks it's empty. This cartridge colour will disappear from
your pattern on the 'Nozzle Check' and must now be replaced, but if you haven't got an [Ink Cartridge Replacement]
button and the software isn't asking for a cartridge to be replaced yet, this can be tricky.
You will now have to clean your heads a few times, to use up some ink until a cartridge is recognised as empty, then you
can activate the wizard by clicking on the [Head Clean] button again, as above.
For future information:
If you are changing cartridges by pressing your ink button on the printer, only change the cartridges that are being
asked for and nothing else.
If you are able to access the Ink Cartridge Replacement wizard on the computer, you can change any
cartridge at any time, but consider how much ink you are throwing away by changing cartridges before they are empty.
If you are using a printer which has its own small screen and a [Menu] / [Set Up] button, you can and should clear your
problems in the same way as above, but by using the printer's maintenance software instead of the computer software.
This information should be sufficient to clear 90% of Epson inkjet printer cartridge problems.
For printer maintenance problems such as "Maintenance Required" or "Ink Pad Full", see
above to download the resetting software and view the Epson printer resetting information.
Alternative Resetting Methods and Software
Occasionally, some users will experience the error on their printer where it stops
printing and all the lights start flashing. Different printer models may have different descriptions of this error, but
it seems to be generally described as an ‘Unknown Printer Error’.
Technically, this condition requires an Epson service engineer to resolve. It is however, possible that you could fix it
yourself by resetting the printer and clearing the counter of how much ink has gone to those pads. You can do this as
follows: (this seems to work on numerous Epson desktop printers, but we make no claims about it’s reliability on
your printer. Use them at your own risk!)
However, we now have 9 separate manual procedures!
Additionally, there are known problems that are not errors and the printer should warn of the pending shut off before it
just stops printing! The message you will see says something like ‘Parts inside the printer are nearing the end of
their service life’. After an 'overflow' of prints it will just refuse to print, unless the counter is reset. If you
experience this problem with an Epson printer, you may like to try the button methods outlined below, or just use the
SSC Service Utility above. Alternatively, if you have a newer model not covered by the SSC utility and your printer is
not completely locked out, see Procedure 8 below.
Procedure 1
Factory Reset
We found this procedure to work for the Stylus SX535WD type printer and
may work on a number of SX type printers.
Select change cartridge either by using computer printer utility or on the printer itself using a menu or ink button.
When the carriage has parked in the change position, remove all cartridges.
Unplug the printer whilst the cartridge carriage is in the change position.
Leaving the scanner unit raised, leave the printer for at least an hour.
Plug the printer in and switch it on if required, wait until it requests the cartridges and replace the cartridges.
The printer should now reset itself to factory conditions which should get rid of any errors & counters.
This may show your cartridges as full even though they may be part used, be advised, don't let them run dry or
you'll have to use the 'Priming' procedure on this page to rectify the air in the system.
Procedure 2
We found this procedure to work for the Stylus Photo 1270 type printer, and
understand that it also works for the Photo 870 range and even earlier models like
the Stylus Color 740. The error is indicated on these printers by all four lights on
the printer flashing. Even if you press the power switch on the printer, the lights continue to flash, and the printer
does not turn off!
Turn off your printer, ensuring that the print head is at it’s home location and locked in place as normal;
Power off the printer at the wall or by removing the power cable, for at least 20 seconds;
When you restore power to the printer at the wall socket or by reinserting the cable, if the lights come back on
straight away, the printer’s power switch was ‘on’ - switch it off and return to step 1;
Hold down the paper-feed button and the button with the ink-drops next to it, and then turn on the printer, still
holding the buttons down;
When the paper-out LED flashes, release the buttons;
Press and hold the Cleaning button, until several lights flash - this will take a few seconds (i.e. then release the
button);
The printer will now attempt to reset, including resetting the EEPROM memory and running a short (about 10 seconds)
cleaning cycle.
Procedure 3
Turn off your printer, ensuring that the print head is at it’s home location and locked in place as normal;
Hold down the paper feed button only;
Turn on the printer;
As the paper feed light starts flashing, release the button;
Immediately hold down the ink-drops button for some 10-20 seconds or until the printer springs into life;
Allow printer to complete it’s processing, then turn off for a few seconds, and back on again for a newly working
printer!
Procedure 4
For Epson Photo 1290 and possibly Epson Photo
890 printers
1290 printer with green (power / data) and red (ink / paper feed) lights flashing alternately:
Switch off printer with panel switch;
Switch off printer at mains switch - leave off for 20+ seconds;
Hold down roll feed and sheet feed buttons;
Switch on at mains;
Switch on at printer panel;
Continue to hold down roll and sheet feed buttons until both green and red lights flash together in synchronisation, not
alternately;
Switch printer off and then, after a few seconds, on again at mains switch;
When red and green lights are both flashing in synchronisation, release the roll and sheet feed buttons;
Press and hold down the ROLL FEED button (the one at the extreme left) and keep it down until the machine finishes
whirring, cleaning etc and the green light comes on steady;
Release the roll feed button and all should be well.
Procedure 5
Perform a Factory Reset and a Cartridge RESEAT to reset the ink counters and enable it to put ink on the paper. Make
sure the ink cartridges are installed in the STYLUS COLOR 500 printer.
Factory Reset:
1) Shut printer off. Disconnect parallel printer cable at rear of printer.
2) Hold down the all three buttons (Load button, Black Cleaning button, and Color Cleaning buttons) while powering on
the printer (continue holding for approx. (1) one second and release).
3) Then within one second
4) Hold down the Load/Eject button for (2) two seconds only.
5) Release Load/Eject; the complete sequence must be done within (3) three seconds.
NOTE: A FACTORY RESET WILL RESET BOTH INK COUNTERS AND THE OTHER INK CARTRIDGE MAY NOT REGISTER OUT OF INK WHEN OUT OF
INK, THE OUT OF INK LIGHT MAY NOT FLASH OR TURN ON.
There is no other way to correct your situation so you will need to monitor the other ink level and change it if poor
color quality cannot be corrected by cleaning cycles.
Reseat the Ink Cartridge COLOR 500:
1) Pause the printer, hold down the Load/Eject button for 6 seconds; power light will blink.
2) The print head will move to left to cartridge installation position.
3) Lift the Gray Clamp that holds the ink cartridge all the way open then clamp it back down
*** MAKE SURE YOU DO NOT TAKE INK CARTRIDGE OUT ***
4) Once the clamp is closed, press and release the Load/Eject button to recharge the Ink Delivery system (takes about 2
minutes).
Procedure 6
Epson PictureMate Factory Reset:
You can reset the print settings to their original, default values.
Press and hold down the Cancel button for 3 seconds.
When the message to reset the printer to default settings appears, press OK to reset the print settings.
Note: This reset does not affect LCD contrast, Print Confirmation, or PictureMate Print Wizard settings.
I have found this on the Internet, but as yet am unsure if it resets the firmware / hardware for the printer, which
would also reset any counters or error messages still held after rectifying a fault. Any feedback would be appreciated!
Procedure 7
This is one found on a forum for resetting an Epson Stylus Photo RX620:
You can try this: press the STOP and B&W start buttons while hitting the Power-On button.
You can also reset the counter using SSC service. It may not support your printer yet.
Asker's Comment: this was great thank you very much it works now.
It's not known if the person asking the question used the manual reset method above or the ssc service utility also
mentioned, but apparently they got the printer to work, so it's worth trying the manual method if you are unable to use
the SSC Service Utility, be it because you use a MAC or a new Windows operating system that is unsupported, as the RX620
is supported on the latest utility version we have above.
Procedure 8
Other Software Reset Programs
WIC Reset
If your printer is not supported by our free SSC Service Utility or other
resetting methods, you can download one
specifically for your Epson printer model from the company below. You then have
to purchase an unlock key to complete the resetting process. Only 1 key is
required per printer and they are single use.
The Key prices are as follows:
| Prices in March 2019 |
1 Key |
2 Keys |
5 Keys |
10 Keys |
25 Keys |
| Per Key |
$9.99 |
$8.99 |
$6.99 |
$5.99 |
$3.99 |
| Total |
$9.99 |
$17.98 |
$34.95 |
$59.90 |
$99.75 |
| In UK currency @ $1.31 / £1 |
£7.63 |
£13.73 |
£26.68 |
£45.73 |
£76.16 |
I have just successfully reset my Epson XP322 & XP425
printers, using this program and by purchasing 2 keys.
If purchasing multiple keys, the shopping basket reads "1 X key", but below that,
it
states how many keys.
Method:
Go to the company website to download
the wicreset.exe file, you will need to create an account with a current email
address, because the key will be sent to your email on file after you purchase
one.
Once downloaded and saved on your computer, open / run the program and it will
show all installed printers on your computer, (if 2 printers of the same
model are showing, it's because it's a wi-fi printer connected with a USB lead
and shows both connections) follow the selections:
"select printer", "continue", "I want to reset waste counter", "reset
beforehand" (if not yet fully locked out).
Once you've selected what you want to do and with which printer, you'll see just
2 required buttons, click the [Reset Waste Counter]
button.
You'll get a window asking for the Key, if you haven't already purchased one,
there's a link there
[Buy Reset Key]. After purchasing one, it arrives in your email inbox.
Copy & Paste the key into the window, click [OK] and it will quickly reset and
say "Shut down your printer now".
Reset is now complete, but to be sure, turn on the printer and click on the
[Read Waste Counter] button and see that it is
now 0%.
This company is not associated with our company,
please do not contact us for information or help, please only contact
www.2manuals.com
Here is a direct link to purchase a key for the WIC Reset program (
https://www.2manuals.com/product_info.php?products_id=1138 ), but it is best
to purchase it through the WIC program, as it will have your reference number on
it and will automatically assign the key to you and your email address.
The new program and methods above, supersede the old program and methods
below.
_________________________________________________________________________
The old method 2010, now outdated.
Adjustment Programs can be downloaded at: www.2manuals.com
This company is not related to our
company in any way, so please do not write reviews or ratings on our Facebook
page or contact us for any help / info.
The link above is a paid service, so the company is obliged to support whatever
concerns you have regarding their software / procedures.
*New Information:
There have been known problems using this software from feedback and self trial.
There are new Help instructions for this in the PX820 reset
below (Procedure 11).
There is a software reset method that can be used to reset ink levels, which is used in Epson service centres. Each
printer model has a specific service (adjustment) program, which has options such as Reset Protection Counter when you
need to reset the value of Waste Ink Counter. You can learn more about software reset method at this link: About
Service Programs.
This programs can be used to reset a number of counters in the printer. Please note that CIS users should probably steer
clear of any resetting of cartridge ink levels in the printer, and you will probably need to look for the ‘Protection
Counter’. Due to the risks of resetting this protection counter, it may be preferable to use the software once to
reset the counter, then uninstall it so you do not inadvertently reset the counter more than once.
According to it’s own readouts, it did reset the ‘protection’ counter... but pretty much did so of it’s own
accord. It then seemed to interfere with printing! However, the access to advanced cleaning function control etc looks
useful. Nevertheless - use with caution as per the notes above!
Reset Error Light Conditions Summary
OK - so whilst we have heard this resolves the problem, it may not do so for you, and whilst we have heard that the
ink-pad error is most likely way before the ink pads are actually full, we think it will be OK. However, you should be
aware that IF your ink pads were full then resetting the counter on the printer without replacing the pads could
ultimately cause damage to your printer and surrounding areas as inks starts to pool inside the printer base and
potentially leak out. We suspect that this will not happen for the vast majority of people, but it is certainly
possible. We have now heard of this occurring for a couple of people.
Instructing you how to dismantle the printer to examine the waste ink pads is currently outside the scope of our support
assistance (though we have done this task ourselves with minimum fuss). You may like to refer to our Service Manuals
page and Spares Printers Parts UNICOMP site.
=================================================================================================
Using the Adjustment Program to reset waste ink counter
Since your printer consumes ink not only for printing but also for other operations like cleaning, a certain amount
of ink is wasted and it is collected by the waste ink pad. Therefore, you'd think the printer counts the amount of waste
ink, but it actually just counts the amount of page prints.
Once the amount reaches the predefined limit, the printer indicates "MAINTENANCE REQUEST", you must reset the
maintenance error condition and the waste ink counter value stored in EEPROM on the main board of the printer.
The adjustment program enables you to perform maintenance and adjustment functions such as:
EEPROM initial setting
Ink Pad Counter reset
Initial Ink Charge
Head ID Setting
Top margin Adjustment
Bi-D Adjustment
USB ID Input
Note: This example shows you how to reset waste ink counter of Epson R280, R285, R290 printers. Other printer models may
have different set of functions, and you must double check the service manual for a specific printer that you are going
to troubleshoot.
Warning: misuse of a program may damage printer's EEPROM! Run the program under Window XP only.
How to reset waste ink counter by adjustment service program for Epson R280, R285 and R290 printers.
1. Download the Epson R280 adjustment program from www.2manuals.com.
2. Save archive and unpack using WinZip
3. Change PC date to 10 April 2008 or another earlier date. Just double click in the right bottom of your screen and
change date.
4. Run AdjProg.exe program using Windows XP. Press [ ACCEPT ].
5. In new window, check Particular Adjustment mode.
6. Then check Waste Ink Pad Counter option.
7. Click [ CHECK ] to check the current counter value (if required).
8. To reset waste ink counter, check both boxes and press [ INITIALIZATION ].
9. Then press [ OK ].
10. Resetting process will take a few seconds:
11. To finish, power off the printer. The data will be saved in the printers EEPROM.
A Message will appear: "The waste ink pad counter has been initialised properly"
Switch the power ON and check the counters value.
Other printers adjustment programs work the same way.
New Epson adjustment programs are connected to one PC and can work with one PC only
Adjustment Service programs can be downloaded at www.2manuals.com
and cost $20.49 which is about £13.33 for an unlock key (March 2010)
Be warned, in my experience, this program only works providing you have not ignored the printer warnings and gone over
the overflow allowed, meaning it will not reset your printer if it is completely locked out.
There have been known problems using this software from
feedback and self trial. There are new help instructions for this in the PX820
reset below (procedure 11). This has a folder with help pages as well as the
program (the program is specific for PX820, but the help pages will be
universal).
Procedure 9
This is a new reset program we have acquired, which is known to reset the Epson
Stylus Photo 1400, it may also work on other models that use the T801 - 806 ink
cartridges. (feedback required for other models please!).
Download the IPR program
here.
List of supported printers:
1280 / 1290 / 1400 / 1410 / C45 / C46 / C48 / C65 / C66 / C67 / C68 / C79
/ C85 / C86 / C87 / C88 / C88+ / CX3500 / CX3700 / CX3800 / CX3805 / CX3810 /
CX3900 / CX4000 / CX4100 / CX4200 / CX4500 / CX4600 / CX4700 / CX4800 / CX4900 /
CX5000 / CX5900 / CX6000 / CX6600 / CX7700 / CX7800 / R1800 / R200 / R210 / R220
/ R2400 / R260 (might cover R265 too, feedback
please) / R270 / R300 / R320 / R340 / R380 / R390 / R800 / RX580
(might cover RX585 too, feedback please) / RX590 /
RX600 / RX620 / CX6500 / RX700 / + some picturemate printers.
You'll notice there are a lot of printers in the above list that are already
covered by the SSC Service Utility also above, but there are a few printers in
this list that the service utility can't reset and therefore this program will
be necessary for those.
Epson Ink Pad Reset (IPR) info:
To reset the Ink Pad Counter, download the Ink Pad Reset Utility
here
or if you prefer, from the website
www.epson.com/ipr.
The Ink Pad Reset Utility software currently runs on Windows operating systems:
XP(32/64) and Vista(32/64).
You do not need to have the printer driver or status monitor software installed
to use the utility.
Once downloaded, launch the program and follow the prompts.
Some older products do not need a reset utility and can be reset by holding
several panel buttons down during power-up of the printer (see above).
Procedure
10
Paper Jam Error on
Epson R265, R285, R360, RX585, RX560, RX685, P50, PX650, PX700W, PX710W,
PX800FW, PX810W printers.
To reset a Paper Jam Error, unplug the USB Lead &
unplug the Power Lead, then press the printer Power Button 3 times.
Plug in all the leads and start the printer, the error should now have reset.
This may also work on other printer models.
Procedure 11
Resetting the PX820 / PX820FW / PX820FWD / TX820FWD.
Download the zipped folder containing the reset program and all of the Help
Pages, from here.
This was given to me by a customer that said it worked for their printer and it
has Help Pages that allow you to overcome the errors that previous Adjustment
Programs were giving.
This specific software should essentially work for all printers that use the
T801 - T806 inks, however, you may have to download the specific software for
your particular model first from www.2manuals.com
or anywhere on the Internet that gives you the Adjustment Program for your
printer model. The Help Pages in the above link should be able to resolve all
known errors and issues.
Resetting XP600 / XP605 / XP700 / XP750 / XP800 / XP850 (Listed on
CD)
This is a zip file from a CD donated to us, which was purchased by a customer
who claims that it worked on their printer and that you do not need a key to
unlock it (this could mean that either it's a cracked version
or that the key is supplied in a text file).
File Download Size: 154Mb
The printers above are those listed for resetting on the program CD. These XP
models are two different kinds of printer, one uses the T26 inks (X5 inks) and
the other uses the T24 inks (X6 inks).
Therefore, I would assume that the program will reset all printers that use
those inks.
This is an uploaded version of the CD and is a large folder, please ensure that
you have plenty of spare disk space to unzip the program on your computer.
The download may start automatically when you click the left mouse button on
the link below. It normally opens a download window on the bottom of the
computer screen and usually places the downloaded file into your Downloads
folder on your Hard Drive.
Please follow the instructions on the Read
First pages.
Do not call us for help, this is a free
service and all the information you need or we can give, is on this page
somewhere.
If this Program is outdated, then please download and read the new Help
Instructions for
Epson PX820
seen above, (the procedure is normally the same for
all printers).
Download Zipped
Folder
Resetting SX410 /
SX415 (Free)
If you have not already done so, download the 'Adjustment
Program'.
This will be in ZIP format so you will have to unzip / unpack the file before use.
Please follow the steps below to reset the protection counter effectively.
XP users just skip to "Now you can start"
You will have to use “Compatibility mode” if you are using Windows Vista or Windows 7 and to do this:
Right click on the 'Adjprog' icon
Select [Properties] at the bottom of the list
Select [Compatibility] at the top
now under compatibility mode, tick the box and select Windows XP (service pack 3) for Windows 7
or Windows XP (service pack 2) for Vista and click [Apply] at the bottom right, then [Ok].
Now you can start
Make sure your printer is switched on and connected to your computer via a USB cable.
------------------------------------------------------------------------------------------------------------------------------------------------
Click (twice) on AdjProg.exe.
Click [Accept] button
You will notice at the top it says TX410/TX415, this is ok as the SX410 and SX415 share the same reset.
Click [Particular adjustment mode] button.
Select on “Waste ink pad counter” and click [OK] button.
Put a tick in the two boxes (Main pad counter and FL Box counter)
Click [Check], you will get a reading in the points and % boxes
now make sure the ticks are still in the boxes as above
Click on [Initialization] button and the program will reset the protection counter.
Turn off the printer as instructed then turn on again.
(if not instructed you will still need to turn the printer off and then back on again)
Click [Finish] button. and its done.
If unsuccessful, view information above and try again.
Resetting R265 /
R270 / R285 / R360 / RX560 (Free)
If you have not already done so, download the program by
clicking
here (no longer a download link, because a file system error was
reported).
This will be in ZIP format so you will have to unzip / unpack the file before use.
Please follow the steps on the 'notepad' text file which is within the zipped file.
You can try this program and method for all the printers that use the same cartridges (T801 - 806 or T791 - 796), they
may well use the same software, these are:
R265, R285, R360, RX585, RX560, RX685, P50, PX650, PX700W, PX710W, PX800FW, PX810W and possibly even newer models such
as PX720 / PX730 / PX820 / PX830 & Stylus Color Photo 1400. It can't hurt to try.
If unsuccessful, view information above and try again.
To reset a Paper Jam Error, unplug the USB
Lead & unplug the Power Lead, then press the printer Power Button 3 times.
Plug in all the leads and start the printer, the error should now have reset.
Testimonials
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Your
info just helped me reset my Epson RX620, many thanks - I was so wild with the
machine (I will never ever ever buy an Epson again)! Appreciate so much you
sharing the info.
Emmaleigh
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SSC Service Utility:
OMG! It worked!!!! Thank you very much. A further argument against Epson's claim
is that I have been using only the scanner part of the printer.
Anonymous
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A big thank you!
Your Reset Procedure #7 for the Epson RX620 took just a minute to do and
worked perfectly.
After doing the very simple instruction of holding the STOP and B&W
buttons down while turning the printer on, I got a message saying
something about the EEPROM. I then turned the RX620 off, turned it
right back on and everything worked fine. This must work on many other
Epson's I would guess.
A couple of years ago I used some other reset procedure for this
computer which meant running a little program I downloaded. At that time
too I installed an auxiliary external tank for the waste ink, a
procedure which I recommend since a half-cup of ink had collected in two
years or so. This procedure is well demonstrated on YouTube.
Thanks again! Much!
Larry Lewis
(I must point out that ink in a bottle stays as a liquid, but ink in the pads
evaporates and so is not as big a problem as Epson make out or as people would
assume... The INK Store)
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It may help some of your customers
to know that if using Windows 7 and needing to re-set an Epson Stylus Photo
915 you need to set the software to Compatibility mode Windows 7 before
running the installer.
Many thanks for your work in making
this page! It was a great help.
Philip
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Thanks to all at The INK Store, for getting me out of
a pickle, with my Epson Stylus Photo R220 printer.
This is an essential service, to the general public, who is getting ripped off,
left, right and centre.
When it comes to technology, the ordinary public don't have a clue, where to
begin, when things go wrong.
Thanks for your help.
Baris Ozgur
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Just to say thanks for your very helpful page on the process enabling me to reset my Epson Stylus Photo 915
printer
I had tried the process before on another printer but without the comprehensive instructions which you provide I was
unsuccessful.
I followed your instructions and after a couple of hiccups was able to bring my printer back into life for many years to
come.
Dr Bryan Roe
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Nice one ink store, my Epson R220 printer now prints again.
Even though there was nothing wrong with it I couldn't use it because of the counter and
your web page has helped me
reset it.
Thanks a lot, very much appreciated.
Steven Hargate
Oxford
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Excellent! I paid for a program online which said it would reset my epson printer and it didn't, what
a waste of my time and money. Found your site on the net and thought I have nothing to lose it says free, but I didn't
expect it to be this good, I got the reset program absolutely free with no adverts or search bars thrown in and easy to
follow instructions as well as all the other solutions I had to do for my printer which were stopping it from resetting.
I didn't even have to log in, set up an account or give any personal details at all, just click the download button and
it was on my computer. Why aren't all sites like this?
Mike Bradley
A future ink customer without doubt!
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Just wanted to say a huge thanks for the time and effort you have put into your free printer reset page. I wish I had
found this information years ago, it would have saved me throwing away a few printers.
Kind Regards
David Green.
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Dear The Ink Store
I was having problems with Google Cloud print and a firmware upgrade finished it
off completely until I followed the reset instructions on your website. Thanks
it worked a treat!
Regards,
Tim.
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Hi
thanks for getting back to me, sorry I had already sent the email before i read
the dont send email enquiries sorry. I did fix the printer all i did was take
out the power cable from the back of the printer and left it all day plugged it
back in and pressed all 3 buttons agian as the printer was starting up and it
made a really loud clunking noise asked me if id changed ink pads i said yes and
hey presto it now works (thank goodness). Thank you for all your hard work on
the ink issues it is very much appreciated. I will try the new link for my other
printer later fingers crossed. :)
Lyn
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Dear Sir (may I?) Thank you so very much for the huge amount of time you've
spent on your excellent dead printer webpage. I am a total novice of 70+ years
and was dreading trying to resurrect my R300 until a kindly neighbour of about
19 summers, blast him! suggested I visit your site.
Your procedure 9 download did the trick within a few clicks of the mouse, and my
printer is now back in good fettle.
Grateful thanks, and I hope you have a peaceful weekend.
Cordially yours, Keith Bennett
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Thank you so much for making a frustrating issue with my Epson printer simply
evaporate. I'm certainly not versed in techy downloads etc, but with your
user-friendly site you solved my problem so quickly I still can't quite believe
it.
C Linton Newcastle upon Tyne
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Hello,
I came across your webpage when trying to search for ways of changing waste ink
pad count.
Could you help me please. My printer is an Epson Stylus SX445W. I have removed
the waste ink pads and cleaned them. They are as new. I cannot however find the
software to change the count on this style printer. Please could you tell me
what I do. The printer was in excellent working order until the notice appeared
on it to change ink pad etc. I also have a lot of ink cartridges for this model
which will go to waste if I have to purchase another model.
Thank you
Sister Irene
Corran, Leap, West Cork
(this person was directed to the
WIC Reset above)
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Had the waste ink pad problem with my Epson Stylus Photo 1290. Started to look
around for another printer and then googled to see if anyone else had the
problem. Stumbled across your site, followed the instructions and printer
sorted. Buy you a pint next time I’m in Swansea!
Cheers Chris
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Dear sir,
my name is Durgesh Saini,
Epson services all software arenje adj program.
Thank you Sir.
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Just successfully re-set the waste counter on my RX620, using your procedure 7
instructions - no software needed - saved me a fortune !
Many thanks.
Anne the OAP
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For info. / feedback - Epson Stylus Photo R220 reset.
My Epson Stylus Photo R220 was locked out with the two red lights flashing
alternately.
The SSC Service Utility was unable to access it (Windows 10 ) showing "Printer
Off, or some other problem"
The IPR program, referred to in your Alternative Resetting Methods and Software
Procedure 9 worked on this printer.
JRW
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If you would like to add a comment, good or bad about this webpage, just email us using the Contact
link.
You don't have to give your name and you can remain anonymous on this page if you wish.
|
| Any reference to OEM (Original Equipment Manufacturer) for
compatible items is purely for compatibility reference. The trademarked names are also for reference to the printer make
& model. We do supply Trademarked OEM and these are listed under their own category, Originals (OEM). All
competitors / manufacturers prices (Retail Prices / RRP) are referenced to the published prices on the World Wide Web in
July 2002. |
For Further Information
Telephone: 01792 548731
Email |
The INK Store
101 Clase Road, Morriston, Swansea, UK. SA6 8DY
Tel: 01792 548731
Page last updated: 9 March 2019
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